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Privacy policy:
We keep all personal information submitted in the strictest of confidence. This information is on a secure server and is only used to process orders from The Cook and Baker. This information will never be released to anyone other than necessary to fulfill your order. We never sell or give your information you provide us to any third party.
Cookies – Our website uses “cookies”, which are small data files stored on your computer when you visit a website. Cookies enable you to shop on our website and may be used in a variety of ways to enhance your online shopping experience. Accepting a cookie will not give us access to any data on your computer other than the data sorted in the cookie. Although you may configure your web browser to not accept cookies, you may experience a loss of functionality as a result.
Payment Policy:
Payment can be processed directly by Amex, Visa and Mastercard. All transactions are billed in Australian dollars. You will need to submit your credit card details at the time the order is placed on the website. A confirmation email is sent to confirm goods purchased and the value of your order.
We use x bit encryption, keeping your credit card details secure. We do not have access to or hold your credit card details. In the event that your credit card is declined or if you prefer to pay with your credit card over the phone please call the store in business hours (a credit card surcharge applies for all email and phone orders).
Complaints policy:
We take pride in the quality of our food and service. We hand pack all orders, ensuring they leave the store in the way we want you to receive them. Should you have any complaints regarding the quality of food you receive please email us at info@thecookandbaker.com.au and we will take immediate action to address your concerns.
Coronavirus COVID-19 Policy
We are committed to take precautionary measures for the ongoing safety of our staff members, visitors, customers and the general public. We have a COVID Safety plan and continue to monitor the situation and make appropriate changes to our processes as required and/or as directed by the Australian and NSW Department of Health.
